GLOBAL Technologies | Telecom & infrastructures IT consulting | European Operational Support

businessline 2016
BL 2016 INTEGRATED ALL YOUR ECOSYSTEM
Catalogue of services
Catalogue of services

Create your storefront accessible, expandable without limit, for controlled services. Simply describe your process and faithfully. Define your steps, your transitions, your business rules and apply the BL2016.

autoresolution
Autoresolution

Offer the best solutions to your users and immediately capitalize experiences. One interface, centralizing the information in a single point with a rating and comments system for greater relevance.

endless custom
Endless custom

Create, create and edit unlimited, BL 2016 suits your needs.

codeless
Codeless

Reduce time integration and deployment. No code, just a simple and effective user interface. You are not dependent nor BusinessLine teams nor a technician internally administer your ... Make your solution by business experts.

saas
SAAS or On-Premise

It's your choice. Save time, simplicity, without compromising on safety with our SAAS.

Collaborative
Collaborative

Communicate with your internal and external customers. Through a common platform, agents, experts and customers share reliable information. All follow and interact on applications in real time.
 

Consulting
Consulting

Our experts are at your side throughout your project lifecycle.

SLA ET DASHBOARDS
SLA AND DASHBOARDS

Master time, create all indicators, dare excellence of the service. You will be able to measure, manage, adapt to offer your users the ability to prioritize their tasks. A click on a chart to take a decision in real time. Configure your KPIs to achieve your goals and contractual commitments.