BusinessLine Partners: BusinessLine's offer for TMA specialists

BusinessLine develops and markets Global e - line, Customer Relationship Management and Help Desk Software Package. We have established strategic partnerships with consultancy companies, integrators and software providers, to provide innovative solutions for our clients.

Do you wish to become a BusinessLine Partner?
Contact us: Loïc Reveillère, Product Operation Manager
Customer Service: service-client@businesslinegroup.com
Phone 01 41 45 87 20

Counseling and Integration Partnerships
In order to address our clients requests for management procedure optimization, we have build a network of qualified, high-quality partners who invest in a strategy to improve and develop the knowledge concerning our solutions. BusinessLine and partners are able to offer comprehensive solutions, going from the strategic study to the implementation and putting into operation of our software packages. The following aspects can be handled: upstream reflections concerning the operation (functional need study, organizational and architectural choices, … ), the implementation of our software packages (project planning: change management, migration plan …), convenience study and validation of the capacity to cover the needs and definition of required customized development, implementation (technical architecture, interface, data recovery…), integration, validation, direction, integration with existing systems, putting into operation. These aspects of the software implementation process allow the adaptation of the information system to the company strategy, and the optimization of the success factors.

Contents of partnership
We offer Global e - line licenses for our partners to assist in their pre-sale activity, specialized training classes, dedicated technical partnership support, and a marketing & communication program. Together, BusinessLine and partners define the available actions and resources for the organization of appropriate events and communications. We cooperate with the most pertinent partners for each project, established according to certain criteria: understanding what is at stake and the functional contribution, specific expertise in the vertical product sphere requiring the activation of best management practices, geographical project scope especially concerning the considerations of positioning on several sites and in several countries, type of goals, resource and expertise availability, commitments, respect of dead-lines and budgets.

We have established a close cooperation with our partners: our commercial teams and consultants are working closely together, in order to assure the coherence and the similarity of the solution offered on the French and European markets. We have established a system of competence transfer to our partners. We have the support from dedicated commercial, marketing et logistic teams. We are proud of the cooperation we have with our partners, and we can rely on the complementarities of our technological and / or sector-based expertise, product or services, to give our customers the global solutions that meet their business need, functional and technical.

Technological Partners and Constructors

BusinessLine is France Télécom Silver Expert Partner for reselling and installing solutions such as Global Intranet or the Orange Mobile Enterprise Gateway. BusinessLine Orange MIB partner for the development in Global e - line of professional mobile functions (GSM / GPRS).

BusinessLine is Microsoft Partner
Global e - line is based on Microsoft back-office technologies. We have a privileged contact with Microsoft consultants, which allows us to lean on significant resources when necessary.

BusinessLine, France Telecom Silver Expert Partner